Shipping & Handling Policy

An e-mail confirming your order and shipment will be sent to the e-mail address provided at checkout. 

Kourageous, LLC is not responsible for any lost or stolen packages. All packages have insurance. 

Once your order is dropped off it is no longer our responsibility to track or locate your package. If you have specific questions regarding your package, please contact the postal service by phone or visit your local postal office. 

USPS Contact Number 1-800-275-8777 
UPS Contact Number 1-800-742-5877

Shipping Rates and Delivery Time 

Unfortunately, during the pandemic and hurricane season packages maybe delayed. If a delay may occur due to natural disasters and/or postal service delays, we will immediately update our customers via email. If you need a package immediately, please check out with Express Shipping. 

If you purchase a preorder item, the entire order will be shipped wwhen the preorder item is ready. Please email if you would like items to ship separately (fees may apply). 

Free US Ground Shipping Over $125 (4-6 Business Days) 
  • Processing Time: Please allow 24-48 business hours for package to be processed and tracking number updated. 

 Ground Shipping 4-6 Business Days 

  • Processing Time: Please allow 24-48 business hours for package to be processed and tracking number updated. 
  • Larger order (more than 2 items or 3lbs) may not qualify for this shipping 
 $8.99

 Priority Shipping 1-3 Business Days

  • Processing Time: Please allow 24-48 business hours for package to be processed and tracking number updated. 

$11.99

 Express Shipping 1-2 Business Days 

  • All Orders Placed After 12pm EST. will be Shipped out the Following Day! Will be processed and shipped Monday-Friday.

$39.99

International Shipping:

  • All Orders are shipped via United States Postal Service (USPS) with an 8-10 Business Day shipping time

 $55

 

WE WILL NOT ISSUE REFUNDS FOR ORDERS “IN TRANSIT”! You must contact the postal service to start a claim. 

ORDER COULD NOT BE DELIVERED 
If your order is returned to us due to the address entered at checkout undeliverable, you must pay a reshipping fee  (The order will not be cancelled).

Not Received, "Delivered"or Lost Packages 

Please contact USPS or UPS to submit a claim and file a police report with your local authorities.